Shipping&Return

SHIPPING & HANDLING

Product  Standard Shipping
 		Expedited Shipping
T-SHIRTS Approximately 8-19 days
3-8 business days
HOODIES
Approximately 9-19 days
4-9  business days
PANTS Approximately 7-19 days
3-8 business days
SHOES Approximately 8-19 days
4-9 business days

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address. NO P.O. BOX.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

RETURN POLICY

1. Receive a faulty unit, or the wrong product

Please contact our Customer Support team to start the return process. 

（Our customer service team will review the return request and will send further instructions if the return is approved.Our team will bear the freight charges for the return of the goods）

2. Items of good quality

If you receive it and find yourself taking the wrong size, color, dislike or other reasons,Please contact customer service, we can accept the return of the goods in good condition. (At this point, the buyer is required to bear the freight.)

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase-Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number 

Where do I send returns?

Please contact our Customer service at sales service service@deluxepal.com to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.